Refund Policy

Last Updated: July 2, 2025

This Refund Policy outlines the terms and conditions under which Skillenia Focus provides refunds for purchases made through our platform at skilleniafocus.com. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms described below.

1. General Principles

Skillenia Focus is committed to delivering high-quality educational content and learning experiences. We understand that circumstances may arise that require a review of your purchase. This policy is designed to be fair to both learners and our platform while maintaining the integrity of our digital content offerings.

All refund requests are evaluated on a case-by-case basis in accordance with the criteria set out in this document. Submitting a refund request does not guarantee that a refund will be issued.

2. Eligibility for Refunds

2.1 Standard Eligibility Window

You may be eligible for a full or partial refund if you submit your request within 14 calendar days of the original purchase date. Requests submitted after this period will generally not be considered, except in cases of documented technical failure attributable to our platform.

2.2 Conditions That Support Eligibility

You have not accessed more than 20% of the course or program content.
The content purchased is materially different from what was described at the time of purchase.
A verified technical error on our platform prevented you from accessing the purchased content.
You were charged more than once for the same product due to a billing system error.
Your account shows no meaningful engagement with the enrolled course or program.

2.3 Conditions That Affect Eligibility

You have completed or substantially progressed through the purchased content.
More than 14 calendar days have passed since the date of purchase.
The request is based on a change of personal preference or circumstances unrelated to our platform.
You have previously received a refund for the same or a similar product on our platform.
The purchase was made as part of a promotional, discounted, or bundled offer explicitly marked as non-refundable.

3. Non-Refundable Items and Services

The following products and services are not eligible for refunds under any circumstances unless a verified billing error has occurred:

Live sessions, webinars, or workshops that have already taken place.
Subscription plans for periods already consumed.
Downloadable materials, certificates, or supplementary resources that have been accessed or downloaded.
Purchases explicitly marked as final sale or non-refundable at checkout.
Gift cards or prepaid credit applied to your account.
Add-ons, coaching sessions, or one-on-one mentorship that have been delivered in full or in part.

4. Subscription Plans

4.1 Monthly Subscriptions

Monthly subscription fees are charged at the beginning of each billing cycle. If you cancel your subscription, access will continue until the end of the current paid period. Refunds for partially used monthly billing periods are not provided unless a technical error has prevented access for a significant portion of that period.

4.2 Annual Subscriptions

Annual subscription purchases may be eligible for a prorated refund if a cancellation request is submitted within 30 calendar days of the initial purchase date and the account shows minimal usage. After 30 days, annual subscriptions are non-refundable, though you retain access until the subscription period expires.

4.3 Free Trials

No charges are applied during a free trial period. If you do not cancel before the trial ends, you will be billed according to the plan you selected. Refunds will not be issued solely on the basis that a user forgot to cancel before the trial period concluded.

5. How to Submit a Refund Request

To request a refund, please contact our support team using the information provided at the bottom of this page. Your request should include the following information to allow us to process it efficiently:

The email address associated with your account.
The name of the course, program, or service purchased.
The approximate date of purchase and, if available, the transaction reference number.
A clear description of the reason for your refund request.
Any supporting documentation, such as screenshots of technical errors, if applicable.

Incomplete requests may be delayed or declined. We reserve the right to request additional information before making a final determination.

6. Review and Processing Timeline

Upon receipt of a complete refund request, our team will review it within 5 to 7 business days. You will be notified of the outcome by email. If your request is approved, the refund will be processed to your original payment method within 7 to 14 business days, depending on your payment provider and financial institution.

Please note that processing times may vary and are not solely within our control. We are not responsible for delays caused by third-party payment processors or banking institutions.

7. Partial Refunds

In cases where full refund eligibility is not met but extenuating circumstances exist, Skillenia Focus may, at its sole discretion, offer a partial refund or platform credit. Platform credit may be applied to future purchases and is non-transferable.

The decision to offer a partial refund or credit is entirely at the discretion of Skillenia Focus and does not constitute an admission of liability or obligation to offer the same resolution in future cases.

8. Chargebacks and Disputes

We encourage users to contact us directly before initiating a chargeback with their payment provider. Initiating a chargeback without first contacting our support team may result in the suspension or permanent termination of your account while the dispute is under review.

If a chargeback is filed and subsequently resolved in our favor, any associated account suspension will remain in effect and any remaining access to content may be revoked. We cooperate fully with payment processors and provide all relevant documentation during dispute resolution processes.

9. Exceptional Circumstances

We recognize that unforeseen situations may arise. In cases of documented serious illness, bereavement, or other significant personal hardship, we encourage you to contact our support team. While we cannot guarantee exceptions outside of standard policy terms, we will review each situation with care and, where appropriate, offer alternative resolutions such as course deferral, extended access, or platform credit.

10. Changes to This Policy

Skillenia Focus reserves the right to update or modify this Refund Policy at any time. Changes will be published on this page with a revised Last Updated date. Continued use of our platform following any such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of any modifications.

Changes to this policy do not apply retroactively to purchases made prior to the effective date of the update unless required by applicable law.

11. Contact Information

If you have questions about this Refund Policy or wish to submit a refund request, please reach out to us through any of the following channels:

Email: info@skilleniafocus.com
Phone: +380 95 410 76 61
Address: Preobrazhens'ka St, 43, Odesa, Odessa Oblast, Ukraine, 65000
Website: skilleniafocus.com

Our support team is available during standard business hours and will make every effort to respond to your inquiry promptly and professionally.